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Student Grievance Policy

Approved By and Date:Board of Trustees12-12-2013
 Executive Leadership Team11-04-2013
 ICORE10-30-2013

Stanly Community College recognizes the importance of a prompt and efficient resolution process for both academic as well as non-academic student grievances.  The primary objective is to ensure that students have the opportunity to present grievances to the College regarding a certain action or inaction by a member of the college community and that the College has a consistent way of resolving those grievances in a fair and just manner. 


Student Grievance Procedures

Approved By and Date:Executive Leadership Team11-04-2013
 ICORE10-30-2013

This policy will apply to grievances that are not governed by other specific grievance procedures such as but not limited to Title IX.

 

Informal Resolution.  Prior to taking formal action, the student is strongly encouraged, but is not required to discuss his or her grievance with the person alleged to have caused the grievance.  The discussion should be held as soon as the student first becomes aware of the act or condition that is the basis of the grievance.  As an alternative, the student may wish to present his or her grievance in writing to the person alleged to have caused the grievance.  In either case, the person alleged to have caused the grievance must respond to the student within five (5) school days, either orally or in writing.

 

Formal Resolution.  If a student decides not to present his or her grievance to the person alleged to have caused the grievance or if the student is not satisfied with the response, he or she may present the grievance in writing, by completing the Student Appeals Form, to the administrator of the department or area where the person alleged to have caused the grievance is employed.  Any such written grievance must be received by the administrator not later than ten (10) school days after the student first became aware of the facts which gave rise to the grievance (final grade appeals will be subject to a five (5) school day submission period).    The administrator will conduct an investigation as warranted to resolve any factual disputes.  Based upon the investigation, the administrator shall make a determination and submit his/her decision in writing to the student and to the person alleged to have caused the grievance within ten (10) school days of receipt of the written grievance (final grade appeals will be subject to a five (5) school day response period).

 

Appeal Procedure.  Within ten (10) school days (five (5) school days for final grade appeals) of receipt of the administrator’s decision, a student who is not satisfied with the response of the administrator after the initial review may pursue further review by submitting the original written grievance (Student Appeals Form), together with the administrator’s written decision, to the Executive Vice-President of Educational Services.  The Executive Vice-President may delegate another administrator to act on his/her behalf (Assistant Dean of Students and Career Placement).  The Executive Vice-President may direct that further facts be gathered or that additional remedial action be taken.  Within ten (10) school days (five (5) school days for final grade appeals) of receipt of the appeal, the Executive Vice-President shall submit his/her decision in writing to the student and to the person alleged to have caused the grievance.  The written disposition shall include the reasons for the decision.  The Executive Vice President’s decision will be final.

 

Time Limits.  If the student fails to meet the time limits at any step the grievance is automatically considered dropped.  If college personnel, at any step, fail to meet the time limits, the grievance is automatically advanced to the next step.