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Student Grievance Policy

Approved By and Date:Board of Trustees12-12-2013
 Executive Leadership Team11-04-2013
 ICORE10-30-2013

Stanly Community College recognizes the importance of a prompt and efficient resolution process for both academic as well as non-academic student grievances.  The primary objective is to ensure that students have the opportunity to present grievances to the College regarding a certain action or inaction by a member of the college community and that the College has a consistent way of resolving those grievances in a fair and just manner. 


Student Grievance Procedures

Approved By and Date:Executive Leadership Team11-04-2013
 ICORE01-28-2015

This policy will apply to grievances that are not governed by other specific grievance procedures such as but not limited to Title IX.

Informal Resolution.  Prior to taking formal action, the student is strongly encouraged, but is not required to discuss his or her grievance with the person alleged to have caused the grievance.  The discussion should be held as soon as the student first becomes aware of the act or condition that is the basis of the grievance.  As an alternative, the student may wish to present his or her grievance in writing to the person alleged to have caused the grievance.  In either case, the person alleged to have caused the grievance must respond to the student within five (5) school days for non-academic grievances or three (3) days for final grade appeals, either verbally or in writing.

Formal Resolution.  If a student decides not to present his or her grievance to the person alleged to have caused the grievance or if the student is not satisfied with the response, he or she may present the grievance in writing, by completing the Student Appeals Form, to the administrator of the department or area where the person alleged to have caused the grievance is employed.  Any such written grievance must be received by the administrator no later than five (5) school days after the student first became aware of the facts which gave rise to the grievance. Final grade appeals will be subject to a three (3) school day submission period. The student will be assigned a counselor to serve as an advocate and to provide support during the grievance process. The student will be supplied with the counselor’s name and contact information upon submission of the grievance. The administrator will conduct an investigation as warranted to resolve any factual disputes.  Based upon the investigation, the administrator shall make a determination and submit his/her decision in writing to the student and to the person alleged to have caused the grievance within five (5) school days of receipt of the written grievance. Final grade appeals will be subject to a three (3) school day response period.

Appeal Procedure.  Within three (3) school days of receipt of the administrator’s decision, a student who is not satisfied with the response of the administrator after the initial review may pursue further review by submitting the original written grievance (Student Appeals Form), together with the administrator’s written decision, to the Executive Vice-President of Educational Services. The Executive Vice-President may delegate another administrator to act on his/her behalf (Dean of Students and/or Assistant Dean of Students and Career Placement).  The Executive Vice-President may direct that further facts be gathered or that additional remedial action be taken.  Within five (5) school days (5 days for final grade appeals) of receipt of the appeal, the Executive Vice-President shall submit his/her decision in writing to the student and to the person alleged to have caused the grievance.  The written disposition shall include the reasons for the decision.  The Executive Vice President’s decision will be final.

Time Limits.  If the student fails to meet the time limits at any step the grievance is automatically

considered dropped.  If college personnel, at any step, fail to meet the time limits, the grievance

will be automatically advanced to the next step.

Please note that the time associated with the student appeals process may hinder progression into the following semester in certain types of academic programs.
 

STUDENT GRIEVANCE PROCEDURE CHART

Informal Resolution 

Non-Academic Grievance
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 Final Grade Appeal
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Student is encouraged to discuss his or her grievance with the person alleged to have caused the grievance or the student may present his or her grievance in writing to the person alleged to have caused the grievance.
 
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In either case, the person alleged to have caused the grievance must respond to the student verbally or in writing.
 
5 School Days3 School Days

Formal Resolution

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Student must submit grievance and use the Student Grievance and Grade Appeals Form.
 
5 School Days3 School Days
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Appropriate administrator will investigate, and send a written decision to the student and person alleged to have caused the grievance.
 
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If unresolved, an appeal will be sent to the Executive Vice President of Educational Services. The original Student Grievance and Grade Appeals Form and written decision from appropriate supervisor will be forwarded as well. The Executive Vice-President may direct that further facts be gathered or additional remedial action be taken.
 
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The Executive Vice-President of Educational Services may delegate this appeal to another administrator. The administrator will send a written decision to the student and person alleged to have caused the grievance. The written disposition shall include the reasons for the decision and the decision from this level will be final.
 
5 School Days5 School Days