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Procedures for Online Students in Filing Complaints Rule

Approved By and Date:Executive Leadership Team03-22-2010

Online students have the same rights and opportunities as traditional on-campus students including the right to file a formal grievance and receive an official response.  SCC currently has a detailed procedure entitled “Student Grievance Policy” that is accessible to all students through the SCC Catalog and the SCC website.  This Student Grievance Policy is applicable to the online student who does not have reasonable access to the college campus.

In order to file a grievance or to make an inquiry about the procedures the online student must direct all communication to the Dean of Students through email contact or by telephone.  Contact information for the Dean of Students is located on the SCC website.

SCC Student Grievance Policy
SACS Distance Education and Principles of Accreditation:
       Documenting Compliance Guidelines
       Federal Requirement 4.5

Guidelines for Employment of Online Faculty
Recommended by the IC and Approved by the President March 2010;  Approved by the Board of Trustees April 8, 2010

Faculty selected to teach and facilitate online courses will be assessed by the same standards of credentialing and experience as faculty teaching traditional courses.  In addition:

Faculty teaching and facilitating online courses must have unique training and skills to be effective in the online environment.  Program heads and associate deans will ensure that all online faculty possess or will acquire these basic skills:
An understanding of the uniqueness of online learning

  1. The necessity of frequent and meaningful interaction between faculty and students using non-traditional, technology-based methods

  2. An understanding of the unique learning styles of online students

  3. Flexibility and discipline in developing and maintaining non-traditional work hours

All online faculty, including full-time and part-time, will successfully complete a course of training in appropriate online instructional techniques, the use of Moodle, and best practices in online instruction.  The course will be developed and facilitated by the Learning Technologist with reports of successful completion by faculty given to the program heads and associate deans.

Individual programs may develop additional guidelines and standards that are specific to their programs, courses, and faculty.


SCC Uniform Procedures for Online Instructors

SACS Distance Education and Principles of Accreditation:

Documenting Compliance Guidelines

Comprehensive Standards 3.7.1